In some cases the software is crashing because of the Sony SDK, so you need to disable or remove the Sony camera plugin in order for the software to start.

Method 1

On Windows:

  1. Go to the installation folder, default is C:\Program Files\IconaSys Inc\ShutterStreamEnterprise,
  2. Open 'Plug-ins' folder
  3. Delete the SonyCamera.so file


On MacOS:

  1. Go to the installation folder, default is /Applications/ShutterStreamEnterprise
  2. Right click on 'ShutterStream' and click 'Show Package Contents'
  3. Open 'Contents' folder
  4. Open 'Plug-ins' folder
  5. Delete the libSonyCamera.so file

Method 2

On Windows:

  1. Go to C:\Users\<yourusername>\AppData\Local\Iconasys\ShutterStream
  2. Open ShutterStream.json with your preferred text editor
  3. Look for "EnabledPluginsArray", if you found it, search for "SonyCamera.so": true and change it to false, if there is no "SonyCamera.so", insert '"SonyCamera.so": false,' inside EnabledPluginsArray {} as you can see in the screenshot. If there is no EnabledPluginsArray insert this "EnabledPluginsArray": {"SonyCamera.so": false},  after the first '{' in the file
  4. Save and exit
  5. Start software


On MacOS:

  1. Go to /Users/<yourusername>/Library/Application Support/Iconasys/ShutterStream
  2. Open ShutterStream.json with your preferred text editor
  3. Look for "EnabledPluginsArray", if you found it, search for "libSonyCamera.so": true and change it to false, if there is no "libSonyCamera.so", insert '"libSonyCamera.so": false,' inside EnabledPluginsArray {} as you can see in the screenshot. If there is no EnabledPluginsArray insert this "EnabledPluginsArray": {"libSonyCamera.so": false},  after the first '{' in the file
  4. Save and exit
  5. Start software