In some cases the software is crashing because of the Sony SDK, so you need to disable or remove the Sony camera plugin in order for the software to start.
Method 1
On Windows:
- Go to the installation folder, default is C:\Program Files\IconaSys Inc\ShutterStreamEnterprise,
- Open 'Plug-ins' folder
- Delete the SonyCamera.so file
On MacOS:
- Go to the installation folder, default is /Applications/ShutterStreamEnterprise
- Right click on 'ShutterStream' and click 'Show Package Contents'
- Open 'Contents' folder
- Open 'Plug-ins' folder
- Delete the libSonyCamera.so file
Method 2
On Windows:
- Go to C:\Users\<yourusername>\AppData\Local\Iconasys\ShutterStream
- Open ShutterStream.json with your preferred text editor
- Look for "EnabledPluginsArray", if you found it, search for "SonyCamera.so": true and change it to false, if there is no "SonyCamera.so", insert '"SonyCamera.so": false,' inside EnabledPluginsArray {} as you can see in the screenshot. If there is no EnabledPluginsArray insert this "EnabledPluginsArray": {"SonyCamera.so": false}, after the first '{' in the file
- Save and exit
- Start software
On MacOS:
- Go to /Users/<yourusername>/Library/Application Support/Iconasys/ShutterStream
- Open ShutterStream.json with your preferred text editor
- Look for "EnabledPluginsArray", if you found it, search for "libSonyCamera.so": true and change it to false, if there is no "libSonyCamera.so", insert '"libSonyCamera.so": false,' inside EnabledPluginsArray {} as you can see in the screenshot. If there is no EnabledPluginsArray insert this "EnabledPluginsArray": {"libSonyCamera.so": false}, after the first '{' in the file
- Save and exit
- Start software
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