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The most common issues, when configuring the Iconasys Turntables, have to do with missing drivers or driver incompatibility with other devices.  Please try the following steps when troubleshooting your Iconasys Turntable:

1. Use the original power adapter that came with the turntable. Make sure you don't use the power cord from the lighting system, which might have a different power rating.

2. Use the original USB cable. If you need a longer USB cable, you can find more info on how to do this afterwards, just search for "USB extension" in KB articles homepage: https://confluence.iconasys.com/display/SHSKB

23. Use an a user account with administrator rights. You can also create a general user name username account, for all your employees to have access to software through this. Our software will need those elevated rights, to write, read files in temporary folder and when you save files on your computer, install turntable driver and for recognizing internal turntable chip as well.

34. Turn off the camera .4. Turn and turn off the table.

5. Turn off the computer.

6. Disconnect ALL USB devices, including all USB hubs.  It is absolutely critical that all USB devices are removed before you proceed to the next step.

7. Reconnect ONLY the turntable. Make sure you connect it to a USB port that's on the computer. Do not go through a USB hub.

8. Turn on the table. Do the LEDs turn on? Please send us a picture or tell us the status of the LEDs. What colors are they? From top to bottom there are 2R, 3Y, 4G and 1B (or 1G in some models). Record which LEDs are on and continue on to the next step.

9. Turn on the Mac or PC (if you are on the PC) and let it boot up.

10. Go into Shutter Stream and click on the 360 button. You might get some errors / warnings about not finding the camera. Ignore those for now and just click on the 360 button.

11. Select the correct Turntable Model from the 360 Shooting Mode menu (select 'Iconasys Turntable' then select the correct model)

12. If you see the following error message, your turntable is not recognized by the software.

If you are using a Silver or Platinum Series Turntable and this message persists, please email us at support@iconasys.com so we can further troubleshoot the issue.

If you are using a Standard Series Iconasys Turntable (sold from 2014-2018), you may need to install the turntable driver:

  • The link to the Turntable Driver (PC), or to disable the default Mac driver (Mac), can be found in the Options area (blue gear wheel top right corner of UI) → select 'About' → this will pop up a window which includes 'Install Iconasys Turntable Driver' along with instructions.
  • On the PC you install the USB driver.  On the Mac, when you click the "Install Iconasys turntable driver" you actually disable the default Mac FTDI driver.  This allows our driver to then control the table.

  • On Mac, if you try to disable the driver a second time (i.e. you press the "Install Iconasys turntable driver") a second time (and in some cases, even the very first time you click on it), you will most likely get an error message similar to this:

    Warning

    (kernel) Kext com.apple.driver.AppleUSBFTDI not found for unload request.

    Failed to unload com.apple.driver.AppleUSBFTDI - (libkern/kext) not found.

    (kernel) Kext com.apple.driver.AppleUSBFTDI not found for unload request.

    Failed to unload com.apple.driver.AppleUSBFTDI - (libkern/kext) not found

    This is OK since it means that you've already disabled the default Mac FTDI driver and the message is telling you that you can't disable it again.

  • On Mac, if you check the hardware profile you should see the UMR245 USB device, as shown:

12.  After installing (PC) / disabling (Mac) the FTDI driver, go back to the 360 controller and select the Iconasys turntable.

13. Click on the big blue Play button (Continuous spin) in the 360 dialog. Does the table turn? If it does then you can stop it. The table is working. Now, you can exit the Shutter Stream software and turn on the camera and go back to step 8. Please let us know if you get any errors anywhere. At this point you can also start adding other USB devices back in and you'll have to retest the table to see if there's any conflict with other devices.


14. When shooting 360, if the turntable does not turn, but the "Continuous spin" works, then try these steps:

Tip
  • Make sure that the camera is set to JPG shooting mode.  You can also use JPG + RAW, but you CANNOT have the camera set on just RAW.
  • Exit out of the 360 mode and go back to Live View and try to snap a picture there.  If you cannot snap a picture using Live View then 360 will also not work.  Resolve the snap picture issue first and then return to 360, once the snap picture correctly uploads a captured image to Shutter Stream.


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