Problem: The Shutter Stream / Shutter Stream 360 Software has expired.

Reason:

A. User had not registered software within 10 days of software install. Per instructions on page 1 of the Software user guide.
OR
B. Note, if you had already registered the software, you should have received an email from support@iconasys.com with your license file. This may have been caught by a Spam/Junk mail folder. Please search your junk mail folder for an email from sender name: Iconasys Technical Support OR sender email: support@iconasys.com. If you are able to locate this email with the license file, please scroll down on this page to the section "After License File Email is Received". If you are unable to locate this, please email support@iconasys.com and request our team to resend your license file.

Resolution: If A. User had not registered the software, user will be required to Register the Software, after doing so, they will receive a license file which will they will import into the software so the license will work for perpetuity.  

To register the Shutter Stream or Shutter Stream 360 Product Photography Software, you have 2 options:

Option 1 (suggested): Registering the Software (internet connection required / no firewall blocking submission of registration form):

  1. Select the correct License Type option
  2. Fill out the registration form in its entirety and submit (instructions here).
  3. Click OK to submit
  4. You will receive a confirmation pop-up after the registration has been submitted successfully. Within 24 hours, users can expect an email with a valid license file (and license file install instructions). 
  5. (optional - but suggested if in urgent need): Email support@iconasys.com
    Subject: Please send my Shutter Stream License File
    Body: I have just submitted registered my Shutter Stream Software. It is currently expired and I am in need of my license file so I can continue using the software. Thank you, NAME

Note, this will only work for the Shutter Stream Software on the PC the serial number was sent from. 

Option 2: Manually Registering: Send email to support@iconasys.com with serial number:

Steps:

  1. Launch software
  2. Immediately after software launch you will see message: 'Free 10 day use of the software has expired'
  3. Click the 'Help' button
  4. Highlight the entire serial number (double check to make sure serial number has completely been highlighted - it will show with a blue hue over top of it)
  5. Copy the serial number (Windows Ctrl+C / Mac: Command+C)
  6. Paste into a new email (Windows: Ctrl+V / Mac: Command+V) 
  7. Send email to support@iconasys.com
  8. Denote
    1. Software license type - either 'Shutter Stream', 'Shutter Stream 360' or 'Shutter Stream 360 Captureless' based on your purchase.
    2. The software has expired

*IMPORTANT* If you are registering a software with an email address/name/company name not used at the time of purchase, please include your purchase info.

Within 24 hours, users can expect an email with a valid license file for the software. Note, this will only work for the Shutter Stream Software on the PC the serial number was sent from. If you require this license file ASAP, feel free to mention in your email this is an urgent request so we can expedite this.

Resolution If B: After License File Email is Received:

Installing License File: Instructions on how to install the license file (tutum) will be included in the license file email. Users will need to save the attached file locally on their computer, then import it in to the software.

Steps: 

  1. Copy and save this file locally on your computer (do not open file - simply save it)
  2. Launch the Shutter Stream Software
  3. Immediately after software launch you will see message: 'Free 10 day use of the software has expired'
  4. Click 'Help' button
  5.  On the window that pops up, click ‘Choose License File’
  6.  Import the tutum file that you had saved locally

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